We can plan & design your dream bathroom
Our expert bathroom designers can help you create your perfect space using 3D design software and photorealistic visuals.
I’ve received the wrong item
Our warehouse team scans all items before dispatching them so it’s rare (but not impossible!) for the wrong item to arrive with you.
The first thing we’d advise is to visually check the item you’ve received to make sure it’s definitely not what you expected. In some cases, product names printed on the packaging may differ from those that appear on our website, confirmation emails or other documents from us.
If you still believe you’ve received the wrong item, please contact us via email or live chat. We’d recommend you attach a photo or two of the item and the label on its box so we can work out exactly what’s happened and get things sorted as quickly as possible.
Was this article helpful?
Related FAQs
Can't find what you're looking for?
Sales & Product Advice Team
Need advice or help with a new order? Our sales team are here to help. Give them a call on 01202 612 800, 9:30am - 4pm, Monday to Friday.
Customer Service Team
Need help with an existing order? Our customer service team are on hand to help with any queries or issues.
Our buying guides will help you choose your new bathroom with confidence.
Our bathroom design guides cover everything from modern & traditional styles to choosing the correct finishes and fun storage ideas.
We’ll take you through all the vital knowledge required to complete the job yourself.
Rated as "Excellent"
All of our reviews are verified via independent review site Trustpilot, so you can be assured every comment is from a real customer and their feedback is genuine.
Book a free phone consultation
If you're not sure how to begin your new bathroom journey, speaking to one of our experts can help kickstart your project and guide you through the process from start to finish.
Product Care Information
Check out our Product Care Hub, with handy guides on how to look after your stuff including the best cleaning methods and materials.